Stefanie Moulliet is a dynamic, experienced and result-oriented key account management, sales and IT expert with extensive 14+ years track record in international aviation industry. Currently she is Managing Director Lufthansa Flight Traning Alliance and Head of WET Training Business Development. Previous experiences include Lufthansa Systems Europe and Americas, KPMG and Lufthansa Airline.
Stefanie is skilled and very knowledgeable in airline & travel processes, airline IT, customer relationship management, strategic key account development, program and project management. She is a recognized expert and leader in complex corporate account & project management topics.
Her previous repsonsibilities include Head of Customer Management for Lufthansa Flight Training and Director Key Accounts for Lufthansa Systems Americas. She also held the position of Strategic Consultant for Leisure, Travel and Tourism with KPMG Consulting in Germany and worked for Lufthansa Airline before.
Stefanie holds a Master of Science in Tourism and Geography. She speaks four languages fluently.
Lufthansa Systems Americas Inc., Chicago/ Miami, United States, 02/08 – 07/11
DIRECTOR KEY ACCOUNTS (EXPATRIATE ASSIGNMENT)
− Responsible for a major Canadian airline as largest customer of Lufthansa Systems Americas with total contract value in excess of $80 Mil. and annual revenues of approx.
$10 Mil.; Profit-and-Loss responsibility
− Established and maintained close strategic relationships with decision makers across the clients organization, namely CIO and functional heads. Reported directly to CEO of Lufthansa Systems Americas and Group’s Executive Committees
− Received direct functional reporting from firm’s service managers who were in charge of service, delivery and operations of core-IT applications. Approved and directed activities of product & operations managers and software engineers with regard to clients issues, deliverables and product enhancements
− Prioritized open items and resulting projects. Coached and accompanied implementation of resulting projects as well as mediated between involved stakeholder groups
− Acquired new business worth approx. $15 Mil.
− Oversaw overall commercial/legal agreements with both the Canadian carrier as well as Lufthansa System Group’s involved subsidiaries. Accountable for customer satisfaction, profitability and revenue objectives (existing and new business)
Lufthansa Systems Americas Inc., Miami, United States, 06/05 – 01/08
KEY ACCOUNT MANAGER (EXPATRIATE ASSIGNMENT)
− Directed overall management of customer relationship with a major airline in central America (including both technical & business aspects) with total contract value exceeding
− Represented firm as principle point of contact & escalation authority
− Led contractual negotiations with the client, such as RFPs and new business, exceeding
$3 Mil. in net new revenue annually
− Held accountable for customer satisfaction, profitability and revenue objectives; oversaw overall internal & external commercial/legal agreements
− Evaluated strategic attractiveness and long-term profitability of potential new clients jointly with Vice President Sales prior to sales activities and closure of deals
Lufthansa Systems GmbH, Passenger Services, Frankfurt, Germany, 10/02 – 05/05
ACCOUNT EXECUTIVE & DEPUTY PROGRAM MANAGER
− Co-Managed software implementation & migration program consisting of 15 individual projects, constituting budget of $6 Mil. (including software modules for revenue management, ticket pricing & publishing strategies, inventory system, flight planning, reservation, e-ticketing, scheduling as well as aircraft weight and balance)
− Supervised work of up to 30 employees based in Germany, South America and India in areas of business requirements, functional specifications as well as resulting customization and integration efforts. Coordinated milestone supervision with firm’s board and recommended on personnel decisions with regard to the projects’ employees
− Managed relationship amongst internal and external stakeholder groups, namely Lufthansa Systems Group subsidiaries developing and operating software and customers’ operational departments & executive staff
− Directed management of relationship with Qatar Airways, Grupo TACA, Air Littoral, LAPA and Regional Airlines as Account Executive, accounting for annual revenues in excess of
$3.5 Mil. Held responsible for daily operational decision making, accounts’ profitability and resolving operational problems & requirements
KPMG Consulting AG, Düsseldorf, Germany, 09/01 – 09/02
STRATEGIC CONSULTANT FOR TRAVEL, LEISURE & TOURISM INDUSTRY
− Increased efficiency and effectiveness of corporate business travel management systems & standards, accounting for annual savings in excess of $1 Mil.
− Developed strategies & concepts for customer interaction centers & IT-solutions supporting business processes for several companies out of the tourism & airline industry
− Lead development, execution and analysis of online-study on usage of advanced technologies in the travel & tourism market
− Compiled business cases on industrial applicability of the wireless LAN technology in the travel industry
Lufthansa AG, Passage Airline, Frankfurt, Germany, 05/99 – 04/00
INTERN & PART-TIME EMPLOYEE
− Configured and organized complex, multi-dimensional, company-wide employee survey (Employee Feedback Management - EFM) for evaluation of employee satisfaction and control achievement motivation of 50,000 employees worldwide. Supported firm’s executives during presentation of results and led conception of marketing campaign
− Developed and implemented decentralized application of common communication concepts, including campaigns, intranet and internal periodicals